How can we help?
Straight answers to the questions reps and facilities ask most.
Getting started
Register, build your profile, and get cleared to visit.
What you need to visit a facility
The documents, policies, and screening that clear you to visit — and where to see a specific facility's exact list.
ReadHow registration works
Four steps from sign-up to cleared: register, complete your profile, get reviewed and screened, and check in.
ReadManaging your company roster & sponsored seats
How company admins add reps and sponsor their access, and what changing a seat does (and doesn't) do.
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Compliance & screening
Documents, exclusion screening, and what your status means.
Understanding your compliance status
What Pending, Compliant, Suspended, and Denied mean — and why paying doesn't by itself make you compliant.
ReadWhy was my document rejected?
Common reasons a document comes back, and how to fix it fast.
ReadExclusion screening (OIG / SAM), explained
What exclusion screening checks, why a possible match isn't a denial, and why we never store your SSN.
ReadRenewing a credential before it expires
How reminders work and how to renew without losing access at the door.
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Visits & lunches
Checking in, booking lunches, and reliability.
Checking in at a facility
What happens at the kiosk, why a live photo is taken, and what a physician can see about your past visits.
ReadBooking a lunch and confirming delivery
How lunch booking works, the SMS confirmations you'll get, and how meal sheets are built from the day's schedule.
ReadHow the lunch reliability score works
What counts as a no-show, how a suspension works, and why it doesn't affect your facility access.
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Billing & plans
Pricing, renewals, and company-sponsored seats.
For facilities
Standing up your practice and reviewing reps.
Still need a hand?
If you can't find your answer here, send us a note. A real person on the RepCertify team will get back to you.
RepCertify support · we answer real questions, not tickets in a void.