How the lunch reliability score works

Reliability tracks whether the lunches you book actually get delivered. A confirmed lunch that isn't delivered is recorded as a no-show.

Suspensions are lunch-only

A default policy of two no-shows in a rolling 12 months pauses new lunch bookings for a period. A reliability suspension only blocks new lunches — it never becomes a credential, billing, or general facility-access hold.

Corrections are auditable

If an outcome was recorded incorrectly, a facility administrator can correct it. The original outcome stays in the history — corrections append a compensating record rather than erasing anything.