Straightforward pricing you can read in ten seconds.

No — every plan is billed once a year. That is not just a policy sentence: our plan catalogue only accepts an annual interval, so no monthly price can be created in any environment, even by mistake. If annual billing is genuinely a problem for your finance team, say so in an inquiry rather than waiting for monthly billing to appear, because it is not planned.

The practice you enrol with, counted as a whole. The limit counts facility organizations, not the individual locations inside one — so a practice running several offices under one organization is one, not several. Basic covers exactly one. Enrolling at a second organization on Basic is refused with that specific reason attached, never a silent failure, and Premium is the tier that covers more than one up to your configured limit.

The charge sits with the company, not with you. A vendor company buys a pool of seats and assigns one to each representative it sponsors, so cancellation, invoices, and any refund are handled through the company's billing account. Moving a seat between reps does not by itself change anyone's compliance status — approved documents and screening results belong to the representative and stay with them.

You can cancel at any time from the billing portal, and cancelling stops the next renewal rather than cutting you off mid-term — access runs through the end of the year you have already paid for. Changing tiers is deliberately not a self-serve action in that portal: ask us and we will move you, so nobody accidentally drops the facility coverage they are relying on.

No, and we would rather lose a sale than be vague about it. Payment is one input among several. You are cleared to visit when your documents are approved, your exclusion screening is resolved, and you have accepted that facility's policies — a paid invoice on its own never produces a green check, and no amount of money shortens the review.

Registration is free by default. The registration amount is zero unless an operator deliberately sets one and approves it, and while it is zero nothing for registration is added at checkout. Creating a company account is free as well, and the practices you visit are never charged anything.