Refund & Cancellation Policy
This policy describes how annual subscriptions may be cancelled and when refunds may apply.
Placeholder — pending attorney review. This document is draft template language provided for structure only. It is not legal advice and is not yet in effect. Final terms will be reviewed by counsel before RepCertify opens paid enrollment.
1. Annual subscriptions
Representative network access is billed annually. Company registration is free and has no associated charge.
2. Cancellation
You may cancel a subscription at any time from the billing portal. Cancellation stops future renewals; access continues through the end of the paid term unless otherwise required.
3. Refunds
[Placeholder — the refund window and any pro-rata terms will be finalized with counsel before paid enrollment opens.] Where a refund is issued, it is returned to the original payment method, and the reason is recorded in our audit log.
4. Sponsored seats
When a company sponsors a representative's seat, cancellation and any refund are handled through the sponsoring company's billing account. Reassigning a seat does not by itself change a representative's compliance status.
5. Disputes and chargebacks
If you believe you were billed in error, contact us first so we can resolve it directly. Disputes and chargebacks are handled through our payment processor with the reason recorded in our audit log.
Questions about this document? Contact support@repcertify.com.
RepCertify, Inc. · [ADDRESS PENDING]