Checking in at a facility

Check-in is quick. At the kiosk you confirm who you are, note the purpose of your visit, and take a live photo. If you're verified, the front desk sees your green check.

Why a live photo?

A badge can be handed to someone else; a face can't. The live photo lets staff confirm the person checking in is the registered rep. Your registration photo is locked once approved.

The kiosk takes one still when you press the button — it isn't recording before or after that, and nothing is kept on the tablet once the photo reaches the facility. Stand so the camera sees you and not the waiting room: patients, staff, and screens should stay out of the frame.

If the kiosk can't take a photo

Some tablets have no front camera, and some will ask the kiosk for camera permission and be refused. Choose "Continue without a photo" and your check-in still goes through — you are never stuck at the front desk over a camera. The visit is recorded without a staff-confirmed photo, and the front desk verifies you in person instead.

If the kiosk is offline when you check in, it holds your photo on the tablet and sends it as soon as the connection returns. The screen tells you which of these happened before you walk away, so you know whether staff will need to check your ID.

Pitch claims are part of the record

If you log what you told a physician, that claim becomes part of the visit record and is visible to authorized facility staff. Be accurate — it can be reviewed later. RepCertify never asks for patient information.